Exchanges and returns
Request for exchange or return
Any request for an exchange or return must be communicated to the Customer Service Center for detailed instructions on the process. In the footer of the website or on the Contact Us page you will find contact details for our customer service center.
We want your complete satisfaction when making your purchases in our online store and we believe in a close and transparent dialogue with you, so if you have received your product and want to make an exchange or return, simply contact us using the subject "Exchange/ Return" and we will arrange the best way to assist you there.
We seek to provide all the information so that you can purchase your products in the most assertive way and not need to exchange them. Even so, if you need an exchange, we only accept exchanges for another piece from the website of another size or model. If there is a difference in value between the chosen products, we will provide a voucher with the value of the difference for future purchases on the website.
Devolution
We seek to provide all the information so that you can purchase your product in the most assertive way and not need to return it. We do not accept returns , only exchanges for another product in stock on the website within 7 working days . In perfect condition, without use or any defects that compromise the piece.
Replacement by default
• The product must be intact, without signs of misuse, with the original packaging and label.
• Within a period of up to 7 working days, Tessalt will respond with the analysis carried out.
• The exchange can be made for the same product or another, with the customer bearing the difference in values.
• If the exchange is not accepted, we will return the original product with an explanation of the reason for the refusal.
• Tessalt will only accept products with factory defects or problems and not due to consumer misuse.
Wetsuit Assistance
All Tessalt Suit products have a 6-month warranty after purchasing the product. That's why it's a good idea to have proof of payment with the date of the product on hand.
Assistance services cover manufacturing defects proven in normal use, such as a stuck zipper or torn stitching for a period of one year after purchase . These services are free of charge.
Assistance services do not cover defects caused by excessive exposure to the sun, inappropriate handling, frayed or cut panels, worn material, or failures due to failure to follow the handling information provided.
The assistance does not include adjustments to the Wetsuit, be they adjustments to the hem, tightening the width of the legs and, or just the knees. We also do not carry out adjustments under any circumstances, even if the customer chooses to bear the costs of the adjustment.
How to know if the wetsuit is serviceable:
As soon as the product arrives at our company, our quality control analyzes it case by case to check whether or not it will be covered by the warranty. Then the wetsuit is sent for exchange, maintenance or return to the customer.
How long will it take for me to get a refund on my wetsuit:
Once the product arrives to us, we have 30 working days to deal with the customer and evaluate the product. As soon as our specialized technical team finds a passive replacement or maintenance defect, we will contact the customer to inform the service time.
What should I do to send my wetsuit:
To send your wetsuit, contact Tessalt Suit by email, putting "Wetsuit Services" in the subject and in the body, provide as much information as you can and all the details about the required service. Also mark the area where the repair should be done.
Make sure that when you send the clothes, they are completely clean, dry, free from sand and salt.
Please note that the customer must bear the cost of shipping the part, and we bear the cost of sending it back to the customer.
Shipping for Exchange, Return or Regret on Purchase
The shipping cost for returning the merchandise in the event of a size exchange for the same product will be the responsibility of the online store , with no additional cost to the consumer. Now, if the exchange is for another product or the models are regretted , the shipping cost will be borne by the consumer to send to the online store. Shipping from the virtual store to the consumer is the responsibility of the brand.
The consumer must request an exchange, return or right of withdrawal within a maximum period of 7 days after receiving the merchandise.
The shipping flow will be explained by our service team, which will depend on the quantity and size of the product that will be returned.
Attention! When the product arrives, its condition will be analyzed and if the product is found to be used, the exchange or return may be refused, and the product will be returned.
Return of value to Card
After receiving the product at our Distribution Center and approving the return or exchange by analyzing the items, we will send the refund request to the credit card administrator, which in turn has the deadline to process the request in accordance with the policy. from each credit card company.
The refunded amount may be refunded on future invoices, which is the policy of the card administrator.
Return of the amount Boleto, Pix or Transfer
The refund of the amount will be processed after approval of the return by analyzing the items in our Distribution Center and will be made through reimbursement to a checking or savings account.
When requesting an exchange or return, bank details must be provided.
Request for exchange or return
Any request for an exchange or return must be communicated to the Customer Service Center for detailed instructions on the process. In the footer of the website or on the Contact Us page you will find contact details for our customer service center.
We want your complete satisfaction when making your purchases in our online store and we believe in a close and transparent dialogue with you, so if you have received your product and want to make an exchange or return, simply contact us using the subject "Exchange/ Return" and we will arrange the best way to assist you there.
We seek to provide all the information so that you can purchase your products in the most assertive way and not need to exchange them. Even so, if you need an exchange, we only accept exchanges for another piece from the website of another size or model. If there is a difference in value between the chosen products, we will provide a voucher with the value of the difference for future purchases on the website.
Devolution
We seek to provide all the information so that you can purchase your product in the most assertive way and not need to return it. We do not accept returns , only exchanges for another product in stock on the website within 7 working days . In perfect condition, without use or any defects that compromise the piece.
Replacement by default
• The product must be intact, without signs of misuse, with the original packaging and label.
• Within a period of up to 7 working days, Tessalt will respond with the analysis carried out.
• The exchange can be made for the same product or another, with the customer bearing the difference in values.
• If the exchange is not accepted, we will return the original product with an explanation of the reason for the refusal.
• Tessalt will only accept products with factory defects or problems and not due to consumer misuse.
Wetsuit Assistance
All Tessalt Suit products have a 6-month warranty after the product is purchased. That's why it's a good idea to have proof of payment with the date of the product on hand.
Assistance services cover manufacturing defects proven in normal use, such as a stuck zipper or torn stitching for a period of one year after purchase . These services are free of charge.
Assistance services do not cover defects caused by excessive exposure to the sun, inappropriate handling, frayed or cut panels, worn material, or failures due to failure to follow the handling information provided.
The assistance does not include adjustments to the Wetsuit, be they adjustments to the hem, tightening the width of the legs and, or just the knees. We also do not carry out adjustments under any circumstances, even if the customer chooses to bear the costs of the adjustment.
How to know if the wetsuit is serviceable:
As soon as the product arrives at our company, our quality control analyzes it case by case to check whether or not it will be covered by the warranty. Then the wetsuit is sent for exchange, maintenance or return to the customer.
How long will it take for me to get a refund on my wetsuit:
Once the product arrives to us, we have 30 working days to deal with the customer and evaluate the product. As soon as our specialized technical team finds a passive replacement or maintenance defect, we will contact the customer to inform the service time.
What should I do to send my wetsuit:
To send your wetsuit, contact Tessalt Suit by email, putting "Wetsuit Services" in the subject and in the body, provide as much information as you can and all the details about the required service. Also mark the area where the repair should be done.
Make sure that when you send the clothes, they are completely clean, dry, free of sand and salt.
Please note that the customer must bear the cost of shipping the part, and we bear the cost of sending it back to the customer.
Shipping for Exchange, Return or Regret on Purchase
The shipping cost for returning the merchandise in the event of a size exchange for the same product will be the responsibility of the online store , with no additional cost to the consumer. Now, if the exchange is for another product or the models are regretted , the shipping cost will be borne by the consumer to send to the online store. Shipping from the virtual store to the consumer is the responsibility of the brand.
The consumer must request an exchange, return or right of withdrawal within a maximum period of 7 days after receiving the merchandise.
The shipping flow will be explained by our service team, which will depend on the quantity and size of the product that will be returned.
Attention! When the product arrives, its condition will be analyzed and if the product is found to be used, the exchange or return may be refused, and the product will be returned.
Return of value to Card
After receiving the product at our Distribution Center and approving the return or exchange by analyzing the items, we will send the refund request to the credit card administrator, which in turn has the deadline to process the request in accordance with the policy. from each credit card company.
The refunded amount may be refunded on future invoices, which is the policy of the card administrator.
Return of the amount Boleto, Pix or Transfer
The refund of the amount will be processed after approval of the return by analyzing the items in our Distribution Center and will be made through reimbursement to a checking or savings account.
When requesting an exchange or return, bank details must be provided.